What is a firewall?
A firewall is a security system for your website. It works by blocking access to the sensitive areas from anyone who does not meet the security requirements. Those who don't meet the security requirements will only see the Sucuri page. This makes sensitive parts of your site "invisible" to malicious users... you can't hack what you can't see.
You will know you are being blocked by your firewall when you try to login to your website and you see a Sucuri page instead.
I tried to login to my Joomla administrator account and I only see a Sucuri page?
You are being blocked by your firewall.
If this is your first time logging into your website from a new device, your IP address is not recognized. Please contact us and we will send you a custom link that will whitelist your IP. Keep the link on file in case you need to access your website from another location in the future.
I made changes to my website, but I can't see them on the front end?
If your changes are saved in the backend but you do not see them on the front end try clearing your browser cache. If you've already done this without success, you may be experiencing a firewall cache.
If you wish to view changes right away, please click your firewall "clear cache" link. If you have not been provided with a link, please contact us and we will create one for you. The firewall cache is automatically cleared every few minutes, so your changes will appear if you check your website later.
